Policies
Returns
Personalized products work differently from stock items. Here is exactly what can be canceled, revised, or replaced.
Personalized products
Every WALLFORM is created for one specific customer and one specific vehicle. Approved personalized products cannot normally be returned because of preference or a change of mind.
Cancellations
An order may be canceled before the digital proof is approved. Once the proof is approved or production has started, the order can no longer be canceled.
To request a cancellation, email shopwallform@gmail.com with your order number.
Proof approval is your review step
The proof is the point at which spelling, vehicle details, photo cropping, colors, specifications, and modifications should be checked. One revision is included before printing.
Damage, defects, and our errors
If a product arrives damaged, has a manufacturing defect, or does not match the approved proof, email shopwallform@gmail.com within seven days of delivery. Include the order number, a description of the issue, photographs of the product, and photographs of the packaging.
When the damage, defect, or WALLFORM error is confirmed, an appropriate replacement or resolution is arranged at no additional cost.
Color expectations
Screens and printed materials reproduce color differently. Minor differences in brightness, contrast, or color are not considered defects.
